Effective Date: July 28, 2026
At Lokrio, we work with bus operators and travel partners across Nepal to provide instant online ticket booking. Please read this Refund Policy carefully before completing your purchase.
Refund Policy
1. Bus Tickets are Non-Refundable
Unless specifically stated otherwise on the booking page, all confirmed bus ticket purchases are final and non-refundable.
Once your booking is confirmed, the seat is reserved with the respective bus operator and cannot normally be cancelled for a refund.
By completing your payment, you acknowledge and accept this policy.
2. Cancellation by Passenger
If you decide not to travel after your booking has been confirmed:
- No refund will be issued.
- No partial refund will be provided.
- Unused tickets are not eligible for reimbursement.
3. Changes to Travel Date or Time
Date or time changes are not guaranteed.
Any modification request is entirely subject to the individual bus operator's policy and seat availability. Additional charges may apply if changes are permitted.
4. Bus Operator Cancellation
If a bus operator cancels a service due to operational reasons, weather, road closures, government restrictions, or other circumstances beyond your control, Lokrio will coordinate with the operator to determine the available resolution.
Depending on the operator's decision, one of the following may be offered:
- Rescheduling to another available departure
- Travel credit (if provided by the operator)
- Any refund approved by the operator
Lokrio cannot guarantee a refund unless the operator authorizes it.
5. International Payments (USD)
Customers outside Nepal may pay in USD using international payment methods.
Due to international banking regulations, payment gateway policies, foreign exchange processing, and cross-border transaction restrictions, refunding international payments can be difficult, delayed, or in some cases not technically possible.
For this reason:
- Please verify your travel date, departure time, passenger information, and destination carefully before making payment.
- By completing an international payment, you acknowledge and accept that confirmed bookings are non-refundable except where required by applicable law or specifically approved by the bus operator.
6. Incorrect Passenger Information
Customers are responsible for entering accurate information, including:
- Passenger name
- Contact number
- Email address
- Departure date
- Departure location
- Destination
Lokrio is not responsible for losses resulting from incorrect information submitted during booking.
7. Duplicate Payments
If a customer is charged more than once for the same booking due to a verified technical or payment processing error, Lokrio will investigate the transaction.
If a duplicate charge is confirmed, the duplicate amount will be refunded using the original payment method whenever technically possible.
8. Force Majeure
No refunds will be provided for disruptions caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Landslides
- Floods
- Political unrest
- Government restrictions
- Road closures
- Pandemics
- Strikes
- Severe weather
Alternative arrangements, if any, will depend on the bus operator.
9. Agreement
By purchasing a ticket through Lokrio, you confirm that you:
- Have read this Refund Policy.
- Understand that confirmed bus tickets are generally non-refundable.
- Accept the terms before making payment.
- Agree that international payments may have additional banking and processing limitations regarding refunds.
If you do not agree with this policy, please do not complete your booking.
